Shipping policy
Every The Dice Guys game is made to order, just for you.
How long will my game take?
Standard: please allow about 2 weeks from placing your order and sending us your completed personalisation form to your game arriving.
Rush Job: need it sooner? Add a Rush Job (£25) to your order and we'll get your game to you within 1 week of receiving your completed form.
The clock starts once we have your completed form, so the sooner you send it, the sooner your game arrives. We email you the link to the form straight after checkout. All timings are estimates, as set out in our Terms of Service.
Making your game
Once your form is in, we'll send you design proofs to review. We make any changes you ask for, and once you're 100% happy, we produce your game.
Delivery
- UK: free, sent tracked and signed for with FedEx.
- USA: free, sent with FedEx International Priority, tracked and signed for.
- Everywhere else: delivery rates are shown at checkout.
We use FedEx for all domestic and international deliveries. When your game is on its way, we'll email you your tracking details.
Customs and import charges
For deliveries outside the UK, please see section 10 of our Terms of Service.
Damaged in transit?
We pack every game carefully. If yours does arrive damaged, contact us with photos and we'll send you a replacement free of charge.
Questions?
Get in touch on WhatsApp, or email hello@thediceguys.co.uk. We're always happy to help.