How can we help?

FAQ

Ordering

Can I see the custom order forms before ordering?

Yes, you will need an order number before submitting it (given to you after checkout) But if you create an account with JotForm, you can save your progress and submit it when you have made your purchase.

Click here to view our custom forms.

Can I add photos to all of the spaces on the board?

Yes. Your board is built around 8 memory sets of 3 spaces each, so there are 24 spaces all about you. You can choose photos, graphics or icons for them and upload everything through our online form, which is emailed to you straight after checkout. Photos can also go on the box, the corners and the centre of the board, whichever edition you choose. Want your own photos throughout the board and cards too? Choose the Photo Edition.

Shipping, Returns & Exchanges

How long will my game take?

Every game is made to order. Please allow about 2 weeks from placing your order and sending us your completed personalisation form to your game arriving. Need it sooner? Add a Rush Job (£25) and we'll get your game to you within 1 week of receiving your completed form.

We use FedEx for all domestic and international deliveries.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

What is your returns policy?

We accept returns on all non-personalised items.

What is your cancelations policy?

Please contact us within 24 hours to cancel your order and receive a full refund.

What happens if my order is damaged in transit?

We package all our items so that this should never happen.
If it does, we will send you a replacement free of charge.

Please contact us and provide photos of the damaged item.

Get in touch

Have questions about your order, or a general enquiry?